Shipping policy

Thank you for shopping with ShopFlow. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully to understand how we process and ship your purchases.

1. Order Processing Time

  • All orders are processed within 1–3 business days after successful payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons, sales, or promotional periods, processing times may be slightly longer.

2. Shipping Time

Estimated delivery times may vary depending on your location and courier availability.

Within India:

  • Standard Shipping: 3–7 business days

  • Remote/Rural Areas: 5–10 business days

Please note that these are estimated timelines and actual delivery may vary.

3. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout before payment.

  • We may offer free shipping on selected products, orders above a certain value, or promotional campaigns.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email or message with tracking details (if available).

You can use the tracking number to monitor your shipment status.

5. Delivery Partners

We work with trusted courier and logistics partners to ensure timely and secure delivery of your orders.

Courier partner selection may vary based on service availability in your area.

6. Delivery Delays

While we strive to deliver on time, delays may occur due to:

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Transportation disruptions

  • Incorrect shipping address provided by customer

  • Unexpected courier delays

We appreciate your patience in such situations.

7. Incorrect Address / Failed Delivery

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided or delivery attempts fail:

  • Re-shipping charges may apply

  • Delivery timelines may be extended

  • Order cancellation may be subject to deductions (if applicable)

8. Damaged or Missing Packages

If your package arrives damaged or items are missing, please contact us within 48 hours of delivery with:

  • Order number

  • Photos of package/product

  • Description of issue

We will review the case and assist you promptly.

9. International Shipping

Currently, ShopFlow ships within India only unless otherwise mentioned on specific products or promotions.

10. Contact Us

For shipping-related questions or support, please contact:

ShopFlow
Email: support@shopflow.co.in
Website: www.shopflow.co.in

11. Policy Updates

We may update this Shipping Policy from time to time. Changes will be posted on this page with the revised date.