Privacy policy
Last Updated: April 21, 2026
Welcome to ShopFlow (“we,” “our,” “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you place an order, contact us, or create an account, we may collect:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment details (processed securely through payment providers)
- Order history
Non-Personal Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on our website
- Referring website/source
2. How We Use Your Information
We use your information to:
- Process and deliver orders
- Provide customer support
- Send order confirmations and shipping updates
- Improve our website, products, and services
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
- Send promotional offers or updates (only where permitted)
3. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Keep items in your cart
- Analyze traffic and site performance
- Personalize content and promotions
You may disable cookies through your browser settings, but some features of the website may not function properly.
4. Third-Party Services
We may use trusted third-party services to operate our business, including:
- Payment gateways
- Shipping and logistics partners
- Analytics providers
- Marketing/email platforms
- Website hosting providers (such as Shopify or similar platforms)
These providers may access necessary information only to perform their services and are expected to maintain appropriate privacy and security standards.
We are not responsible for the privacy practices of external websites linked from our store.
5. Payment Security
We do not store your complete debit/credit card information on our servers. Payments are processed through secure third-party payment gateways using industry-standard encryption and security protocols.
6. Data Security
We take reasonable technical, administrative, and physical measures to protect your personal information from:
- Unauthorized access
- Misuse
- Loss
- Alteration
- Disclosure
However, no online transmission or storage system can be guaranteed 100% secure.
7. Data Retention
We retain your information only as long as necessary to:
- Fulfill orders
- Provide customer service
- Maintain records
- Comply with legal, tax, and regulatory requirements
- Resolve disputes
8. Customer Rights
Subject to applicable law, you may have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your information
- Withdraw consent for marketing communications
- Request details on how your data is used
To exercise these rights, please contact us using the details below.
9. Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors.
10. Compliance with Indian Laws
We aim to comply with applicable Indian privacy and consumer protection laws, including relevant provisions under the Digital Personal Data Protection Act, 2023 and other applicable regulations.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised “Last Updated” date.
We encourage customers to review this page periodically.
12. Contact Information
If you have any questions, requests, or concerns regarding this Privacy Policy, please contact us:
ShopFlow
Email: support@shopflow.co.in
Website: www.shopflow.co.in
13. Consent
By using our website, you consent to the collection and use of information as described in this Privacy Policy.